Refund policy

Refund & Return Policy

Thank you for shopping with Wodg. If something is not right with your order, we will make it right. Below you will find our return window, the conditions an item must meet, how to start a return, who pays for shipping, and how refunds are processed. Please read it before ordering; by completing checkout you acknowledge this policy.

Return Window

You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.

Non-Returnable Items

Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.

Which Items Are Eligible

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

Refund Processing

We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.

Size, Color and Model Exchanges

Exchanges are available within the same 90-day window and under the same conditions as returns. To exchange an item, start a return through the return form and tell us which size, color or model you would like instead. If the replacement is in stock we ship it as soon as the returned item is on its way back to us (tracking number provided); if it is out of stock, we refund you instead. Price differences are charged or refunded as applicable.

Changing or Cancelling Your Order

Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at contact@wodggarage.com, by phone at +1 (540) 222-2111 with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.

Cost of Returning an Item

You never pay to return an item to Wodg: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.

Return Process

Returns must be authorized before shipping. Submit the return form on our website or write to contact@wodggarage.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 19103 Ferguson Lane, Jeffersonton, VA 22724, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.

Warranty and Legal Rights

All products sold by Wodg are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

Problems With Your Order

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at contact@wodggarage.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

Out-of-Stock and Unfulfilled Orders

If an item becomes unavailable after you order, or we are unable to ship within the time promised, we will notify you promptly with a revised shipping date or, if we cannot give one, an explanation. You may then choose to wait, accept a substitute, or cancel for a full refund; if you do not agree to a delay, the order is cancelled and refunded within 7 business days.

Questions

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET): write to contact@wodggarage.com, call +1 (540) 222-2111 or fill in the contact form. We answer within 2 business days. Postal address: Wodg, 19103 Ferguson Lane, Jeffersonton, VA 22724, United States.

Agreement to This Policy

Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.

Last updated: November 3, 2026.